US Shipping:. At Broc Shot, we currently ship only within the United States, but we're working on expanding. Let us know where you'd like to see us next by emailing us at hello@brocshot.com. Shipping Timing:. All orders placed within normal business

US Shipping:&#xA0;At Broc Shot, we currently ship only within the United States, but we&apos;re working on expanding. Let us know where you&apos;d like to see us next by emailing us at <a data-fr-linked="true" href="mailto:hello@brocshot.com">hello@brocshot.com</a>.&#xA0;Shipping Timing:&#xA0;All orders placed within normal business hours ship the same day. If your order is placed after hours, it will ship the following business day. We offer flat-rate standard shipping (2-10 business days) and express shipping (1-5 business days). Once your order ships, you&apos;ll receive a confirmation email with a tracking number. &#xA0; Please allow 24 hours for the tracking to update before following your package&apos;s journey.Shipping Costs:&#xA0;Standard shipping is always free with subscriptions so sign up today to save. &#xA0;For non-subscription orders shipping starts at $6. Expedited shipping starts at $18.Shipping Protection:&#xA0;We&#x2019;ve partnered with Route&#x2014;a package protection and tracking solution&#x2014;to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route&#x2019;s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores. We highly recommend adding Route package protection to your order to ensure immediate replacement if any shipping issues arise. If you experienced an issue with your order, please file a claim with Route&#x2019;s team&#xA0;<a target="_blank" href="https://claims.route.com/" rel="noopener noreferrer" style=" text-decoration: none;">here</a>.Product Issues:&#xA0;Please inspect your order upon arrival and contact us at <a href="mailto:hello@brocshot.com">hello@brocshot.com</a> immediately if you receive a damaged, defective, or incorrect item, and we&#x2019;ll be happy to resolve it for you.

Shipping Overview

While we work tirelessly to offer a seamless customer experience, shipping issues are outside of our control therefore we cannot guarantee reimbursement unless the order has Route Package Protection. For this reason, we highly recommend adding Route

While we work tirelessly to offer a seamless customer experience, shipping issues are outside of our control therefore we cannot guarantee reimbursement unless the order has Route Package Protection. For this reason, we highly recommend adding Route package protection to your order so that we can send a replacement right away. &#xA0; What is Route Package Protection? Route&apos;s Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we&#x2019;ve partnered with Route to offer added assurance that you&#x2019;re supported, no matter what. &#xA0;Package Protection can be added during checkout.You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you&#x2019;re tracking via the Route App or online Route&#x2019;s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven&#x2019;t downloaded the app yet? <a href="https://apps.apple.com/us/app/route-visual-package-tracking/id1449803898" style=" text-decoration: none;">Download here</a>Purchased Route&apos;s Package Protection and looking to file a shipping issue online?&#xA0;<a href="https://claims.route.com/" style=" text-decoration: none;">File here</a>Where is My Order? Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download &#xA0;Route&#x2019;s mobile app for <a href="https://apps.apple.com/us/app/route-package-order-tracker/id1449803898" style=" text-decoration: none;">iOS</a> or <a href="https://play.google.com/store/apps/details?id=com.route.app" style=" text-decoration: none;">Android</a> to visually track your package and receive real-time notifications on its estimated delivery.How Does Route Work? If your Route-protected order ends up lost, damaged, or stolen, Route&#x2019;s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. &#xA0;Need to file a claim? &#xA0;<a href="https://claims.route.com/" style=" text-decoration: none;">File here</a>How Does Route Process Refunds or Reorders?<ul><li>Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes.&#xA0;</li><li>Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.</li></ul>When Should I File a Claim? Marked As Delivered&#xA0;(Stolen)<ul><li style="font-size: 15px; font-family: Arial, Helvetica, sans-serif;">Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.&#xA0;</li></ul>Stuck In Transit&#xA0;(Lost)<ul><li style="font-size: 15px; font-family: Arial, Helvetica, sans-serif;">For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.</li><li style="font-size: 15px; font-family: Arial, Helvetica, sans-serif;">For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.</li></ul>Damaged<ul><li style="font-size: 15px; font-family: Arial, Helvetica, sans-serif;">Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.</li></ul>All of Route&#x2019;s policies are listed <a href="https://merchants.help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies" target="_self" rel="undefined" style=" text-decoration: none;">here</a>What if My Order Never Arrives or is Stolen? Route definitely helps cover these instances! To protect your order against loss or theft, add Package Protection at checkout.&#xA0;If your order has not arrived, please file a claim with Route <a href="https://claims.route.com/" style=" text-decoration: none;">here</a>.&#xA0;What if My Order Arrives Damaged? Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.&#xA0;If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.&#xA0;You can file a claim with Route&#xA0;<a href="https://claims.route.com/" style=" text-decoration: none;">here</a>.If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.How Do I File a Claim for my Lost, Damaged, or Stolen Order? If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.&#xA0;You can also file a shipping issue on Route&#x2019;s app or via <a href="https://claims.route.com/" style=" text-decoration: none;">the web here</a>. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.Haven&#x2019;t downloaded the app yet?&#xA0;<a href="https://apps.apple.com/us/app/route-visual-package-tracking/id1449803898" style=" text-decoration: none;">&#xA0;Download here</a>What are Route&#x2019;s Terms and Conditions?&#xA0; Route&#x2019;s terms and conditions are listed here: <a href="https://route.com/terms-and-conditions/" style=" text-decoration: none;">https://route.com/terms-and-conditions/</a>Is Route a Licensed Insurance Company?While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Route Insurance Solutions, which is a licensed insurance producer. This makes Route&apos;s Protect product legal and compliant for brands to offer as shipping insurance to their customers. If your order has issues unrelated to shipping, please email us an image of the product and the issue and we&apos;ll work to remedy that issue right away. &#xA0;

Shipping

Shipping Overview

Missing / damaged package